{"id":350,"date":"2024-01-31T07:55:00","date_gmt":"2024-01-31T07:55:00","guid":{"rendered":"https:\/\/shelly.ee\/?page_id=350"},"modified":"2026-03-19T14:03:39","modified_gmt":"2026-03-19T14:03:39","slug":"abi-kkk","status":"publish","type":"page","link":"https:\/\/shelly.ee\/en\/abi-kkk\/","title":{"rendered":"Help &amp; FAQ"},"content":{"rendered":"<div class=\"wp-block-cover alignfull has-custom-content-position is-position-top-left\" style=\"border-style:none;border-width:0px;margin-top:0;padding-top:var(--wp--preset--spacing--80);padding-right:5vw;padding-bottom:var(--wp--preset--spacing--80);padding-left:5vw;min-height:471px;aspect-ratio:unset;\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"263\" class=\"wp-block-cover__image-background wp-image-352 size-large\" alt=\"\" src=\"https:\/\/shelly.ee\/wp-content\/uploads\/2024\/01\/shelly_en_banners-1024x263.png\" data-object-fit=\"cover\" srcset=\"https:\/\/shelly.ee\/wp-content\/uploads\/2024\/01\/shelly_en_banners-1024x263.png 1024w, https:\/\/shelly.ee\/wp-content\/uploads\/2024\/01\/shelly_en_banners-700x179.png 700w, https:\/\/shelly.ee\/wp-content\/uploads\/2024\/01\/shelly_en_banners-64x16.png 64w, https:\/\/shelly.ee\/wp-content\/uploads\/2024\/01\/shelly_en_banners-300x77.png 300w, https:\/\/shelly.ee\/wp-content\/uploads\/2024\/01\/shelly_en_banners-768x197.png 768w, https:\/\/shelly.ee\/wp-content\/uploads\/2024\/01\/shelly_en_banners-1536x394.png 1536w, https:\/\/shelly.ee\/wp-content\/uploads\/2024\/01\/shelly_en_banners.png 1560w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-80 has-background-dim\" style=\"background-color:#141414\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group wp-container-content-9cfa9a5a is-vertical is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-9d79e1a4 wp-block-group-is-layout-flex\">\n<p class=\"has-large-font-size\">Frequently asked questions &amp; help<\/p>\n\n\n\n<p class=\"has-medium-font-size\">This page hopefully has all the answers to your technical and logistical questions. For more info, please contact our sales team or customer support.<\/p>\n<\/div>\n\n\n<style>.wp-block-kadence-advancedbtn.kb-btns350_cae014-0a{gap:var(--global-kb-gap-xs, 0.5rem );justify-content:flex-start;align-items:center;}.kt-btns350_cae014-0a .kt-button{font-weight:normal;font-style:normal;}.kt-btns350_cae014-0a .kt-btn-wrap-0{margin-right:5px;}.wp-block-kadence-advancedbtn.kt-btns350_cae014-0a .kt-btn-wrap-0 .kt-button{color:#555555;border-color:#555555;}.wp-block-kadence-advancedbtn.kt-btns350_cae014-0a .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns350_cae014-0a .kt-btn-wrap-0 .kt-button:focus{color:#ffffff;border-color:#444444;}.wp-block-kadence-advancedbtn.kt-btns350_cae014-0a .kt-btn-wrap-0 .kt-button::before{display:none;}.wp-block-kadence-advancedbtn.kt-btns350_cae014-0a .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns350_cae014-0a .kt-btn-wrap-0 .kt-button:focus{background:#444444;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns350_cae014-0a\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn350_060c0b-d5.kb-button{width:initial;}<\/style><a class=\"kb-button kt-button button kb-btn350_060c0b-d5 kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-inherit  kt-btn-has-text-true kt-btn-has-svg-false  wp-block-button__link wp-block-kadence-singlebtn\" href=\"http:\/\/teval.ee\/kontakt\"><span class=\"kt-btn-inner-text\">Contact<\/span><\/a><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group alignfull is-content-justification-center\" style=\"margin-top:0;margin-bottom:0;padding-top:calc( 0.5 * var(--wp--style--root--padding-right, var(--wp--custom--gap--horizontal)));padding-right:var(--wp--style--root--padding-right, var(--wp--custom--gap--horizontal));padding-bottom:calc( 0.5 * var(--wp--style--root--padding-right, var(--wp--custom--gap--horizontal)));padding-left:var(--wp--style--root--padding-left, var(--wp--custom--gap--horizontal))\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-container-core-group-is-layout-b073b61b wp-block-group-is-layout-constrained\">\n<div style=\"height:calc( 0.25 * var(--wp--style--root--padding-right, var(--wp--custom--gap--horizontal)))\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:calc( 0.25 * var(--wp--style--root--padding-right, var(--wp--custom--gap--horizontal)))\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-contrast-2-color has-base-background-color has-text-color has-background has-link-color wp-elements-a5da6bd736be2e4d8bb870fe055fda7e\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-container-core-group-is-layout-08b25edd wp-block-group-is-layout-constrained\">\n\n<style type=\"text\/css\">.helpie-faq.accordions.groupSettings-79__enabled .accordion .accordion__item .accordion__header{background: #f9f9f9 !important;}.helpie-faq.accordions.groupSettings-79__enabled .accordion .accordion__item .accordion__header .accordion__title{color: #4594d1 !important;}.helpie-faq.accordions.groupSettings-79__enabled .accordion .accordion__item .accordion__body{background: #f9f9f9 !important;}.helpie-faq.accordions.groupSettings-79__enabled .accordion .accordion__item .accordion__body, .helpie-faq.accordions.groupSettings-79__enabled .accordion .accordion__item .accordion__body p, .helpie-faq.accordions.groupSettings-79__enabled .accordion .accordion__item .accordion__body h1, .helpie-faq.accordions.groupSettings-79__enabled .accordion .accordion__item .accordion__body h2, .helpie-faq.accordions.groupSettings-79__enabled .accordion .accordion__item .accordion__body h3, .helpie-faq.accordions.groupSettings-79__enabled .accordion .accordion__item .accordion__body h4, .helpie-faq.accordions.groupSettings-79__enabled .accordion .accordion__item .accordion__body h5, .helpie-faq.accordions.groupSettings-79__enabled .accordion .accordion__item .accordion__body h6{color: #000000 !important;}<\/style><section id='' \n                class='helpie-faq accordions faq-toggle open-first groupSettings-79__enabled' \n                data-collection='' \n                data-pagination='0' \n                data-search='0' \n                data-pagination-enabled='0'\n                role='region'\n                aria-label='FAQ Section'\n                aria-live='polite'><h3 class=\"collection-title\">FAQ<\/h3><form class=\"search\" onsubmit=\"return false;\" action=\"\"><div class=\"search__wrapper\"><input type=\"text\" class=\"search__input\" aria-label=\"Search\" role=\"searchbox\" placeholder=\"Search questions...\"><span class=\"search__icon\"><svg class=\"svg-icon--search\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 22 22\">\r\n                        <g fill=\"none\" stroke=\"#171717\">\r\n                            <path stroke-linecap=\"square\" stroke-width=\"2\" d=\"M18.5 18.3l-5.4-5.4\"\/>\r\n                            <circle cx=\"8\" cy=\"8\" r=\"7\" stroke-width=\"2\"\/>\r\n                        <\/g>\r\n                    <\/svg><\/span><\/div><div class=\"search__message\"><\/div><input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form><article class=\"accordion\"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-380\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-380\"\r\n                data-id=\"post-380\" \r\n                data-item=\"hfaq-post-380\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">How do Shelly battery powered devices work?<\/div><\/div><div id=\"accordion-content-post-380\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-380\"\r\n                style=\"background:transparent;\"><p>All Shelly battery powered devices are on standby mode at all times. They have a secondary processor, that keeps track of sensors, battery and buttons. If any indicators change, it will wake up the main processor to transmit data via WiFi or Bluetooth.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-381\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-381\"\r\n                data-id=\"post-381\" \r\n                data-item=\"hfaq-post-381\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Which Shelly products support power consumption tracking?<\/div><\/div><div id=\"accordion-content-post-381\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-381\"\r\n                style=\"background:transparent;\"><p>The following devices support power consumption tracking: Shelly 1PM and Shelly Plus 1PM, Shelly 2.5, Shelly Pro series devices, Shelly EM, Shelly 3EM, Shelly Dimmer 2, Shelly RGBW2, Shelly Plug, Shelly Plus S, Shelly Plus US, Shelly Bulbs \u2013 Duo, RGBW, Vintage<\/p>\n<div id=\"gtx-trans\" style=\"position: absolute;left: -70px;top: 38px\">\n<div class=\"gtx-trans-icon\"><\/div>\n<\/div>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-382\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-382\"\r\n                data-id=\"post-382\" \r\n                data-item=\"hfaq-post-382\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Which product do I need to buy to control my garage\/gate doors?<\/div><\/div><div id=\"accordion-content-post-382\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-382\"\r\n                style=\"background:transparent;\"><p>In the aforementioned configuration, the most recommended devices would be Shelly 1 or Shelly Plus 1. Depending on the motor you might need two devices for both states of opened\/closed.<\/p>\n<div id=\"gtx-trans\" style=\"position: absolute;left: -87px;top: -10px\">\n<div class=\"gtx-trans-icon\"><\/div>\n<\/div>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-383\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-383\"\r\n                data-id=\"post-383\" \r\n                data-item=\"hfaq-post-383\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">How long do batteries last in Shelly devices?<\/div><\/div><div id=\"accordion-content-post-383\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-383\"\r\n                style=\"background:transparent;\"><p>Each battery powered device has it's battery life stated on the specifications page. Every device's battery life is measured from it's 'out of box' state. Connected devices might shorten or lengthen the battery life.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-384\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-384\"\r\n                data-id=\"post-384\" \r\n                data-item=\"hfaq-post-384\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Can I use Shelly devices without the Shelly cloud service?<\/div><\/div><div id=\"accordion-content-post-384\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-384\"\r\n                style=\"background:transparent;\"><p>Yes, you can control your devices locally using the built-in web server (it's accessible by writing the device's IP address into your browser, whilst being connected to the same network) or through the MQTT Broker.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-385\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-385\"\r\n                data-id=\"post-385\" \r\n                data-item=\"hfaq-post-385\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">How many events are recorded in the event log?<\/div><\/div><div id=\"accordion-content-post-385\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-385\"\r\n                style=\"background:transparent;\"><p>The maximum limit is set to 100 events. The events cannot be deleted and oldest instances will be deleted automatically when the spaces fill up.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-425\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-425\"\r\n                data-id=\"post-425\" \r\n                data-item=\"hfaq-post-425\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">My logs won't save, what to do?<\/div><\/div><div id=\"accordion-content-post-425\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-425\"\r\n                style=\"background:transparent;\"><p>Saved logs are dependent on the cloud connection. Ensure that the cloud is enabled in your app.<\/p>\n<div id=\"gtx-trans\" style=\"position: absolute;left: 450px;top: 38px\">\n<div class=\"gtx-trans-icon\"><\/div>\n<\/div>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-428\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-428\"\r\n                data-id=\"post-428\" \r\n                data-item=\"hfaq-post-428\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Shelly's device is shown as inactive in the cloud app, but is online. What could be the problem?<\/div><\/div><div id=\"accordion-content-post-428\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-428\"\r\n                style=\"background:transparent;\"><p>Check if you can contact the device via the IP address. If so, the problem is with the cloud connection. To fix this, please update\/restart the Shelly app and enable cloud permissions from there. Alternatively, you can factory reset your device and start from scratch.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-430\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-430\"\r\n                data-id=\"post-430\" \r\n                data-item=\"hfaq-post-430\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">How do I connect to the devices local web server using the IP-address?<\/div><\/div><div id=\"accordion-content-post-430\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-430\"\r\n                style=\"background:transparent;\"><p>Make sure that both devices (Shelly device and phone\/computer) are connected to the same WiFi network. Then type the device's provided IP address into your browser search bar.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-431\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-431\"\r\n                data-id=\"post-431\" \r\n                data-item=\"hfaq-post-431\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">How to find the Shelly device IP address?<\/div><\/div><div id=\"accordion-content-post-431\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-431\"\r\n                style=\"background:transparent;\"><p>Open the Shelly mobile app or visit the address control.shelly.cloud.<em>Next open settings<\/em>and device<em>info<\/em>).<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-435\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-435\"\r\n                data-id=\"post-435\" \r\n                data-item=\"hfaq-post-435\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Is the Shelly cloud a paid service?<\/div><\/div><div id=\"accordion-content-post-435\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-435\"\r\n                style=\"background:transparent;\"><p>No, Shelly cloud is a free service and everyone can control and check their devices from anywhere, anytime.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-438\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-438\"\r\n                data-id=\"post-438\" \r\n                data-item=\"hfaq-post-438\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">How can I edit\/delete my rooms?<\/div><\/div><div id=\"accordion-content-post-438\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-438\"\r\n                style=\"background:transparent;\"><p>Open settings in the Shelly Smart Control app and press on the pencil icon.<\/p>\n<div id=\"gtx-trans\" style=\"position: absolute;left: -39px;top: 38px\">\n<div class=\"gtx-trans-icon\"><\/div>\n<\/div>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-439\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-439\"\r\n                data-id=\"post-439\" \r\n                data-item=\"hfaq-post-439\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Where is my usage history? Is it not displayed in the app?<\/div><\/div><div id=\"accordion-content-post-439\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-439\"\r\n                style=\"background:transparent;\"><p>To view power or device usage history, the device has to first be connected to the cloud.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-440\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-440\"\r\n                data-id=\"post-440\" \r\n                data-item=\"hfaq-post-440\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">How can I share devices with my family members?<\/div><\/div><div id=\"accordion-content-post-440\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-440\"\r\n                style=\"background:transparent;\"><p>Under each device there's a section called<em>: share<\/em>. Each device can have up to 5 people assigned to it.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-441\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-441\"\r\n                data-id=\"post-441\" \r\n                data-item=\"hfaq-post-441\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">How do I control devices from my computer?<\/div><\/div><div id=\"accordion-content-post-441\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-441\"\r\n                style=\"background:transparent;\"><p>Open your web browser and visit the address https:\/\/control.shelly.cloud\/. You can control your devices there.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-442\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-442\"\r\n                data-id=\"post-442\" \r\n                data-item=\"hfaq-post-442\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">I have installed the Shelly Door\/Window 2 sensor, but I can't get any notifications via email\/phone. What should I do?<\/div><\/div><div id=\"accordion-content-post-442\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-442\"\r\n                style=\"background:transparent;\"><p>You have to create a scene first to receive notifications about changes.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-443\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-443\"\r\n                data-id=\"post-443\" \r\n                data-item=\"hfaq-post-443\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">How do I create scenes in the Shelly cloud app?<\/div><\/div><div id=\"accordion-content-post-443\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-443\"\r\n                style=\"background:transparent;\"><p>To create a scene, press the button in the upper right corner of the screen and select \u201cAdd Scene\u201d from the drop-down menu. Enter the name of the scene and select the room where the scene is located. Then select a suitable image or upload an image from your device.<br \/>\nA scene is divided into 2 main parts:<br \/>\n1) \"When\"<em>\u200e\u200e<\/em>\u00a0\u2013 refers to the conditions that must be met to activate the scene. You can add conditions based on device type or time of day. Shelly Cloud can support many conditions that must be true to complete the scene. If you want to add a condition, you need to press the \u201cAND\u201d button.<br \/>\n2) \"Do\"<em>\u200e<\/em>- refers to the scene that should be activated when the \u201cWhen\u201d conditions occur.<br \/>\nFor example: (When) If Shelly's motion sensor detects motion after 10:00 p.m. (Do) Shelly Dimmer turns the lights on at 50% dimming. If the performance of the scene depends on more than one factor, you can use the \u201cOR\u201d option.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-444\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-444\"\r\n                data-id=\"post-444\" \r\n                data-item=\"hfaq-post-444\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">What does \"condition types\" mean in scenes?<\/div><\/div><div id=\"accordion-content-post-444\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-444\"\r\n                style=\"background:transparent;\"><p>Three condition types are used for different purposes - \"One time\", \"Repeatedly\" and \"On any change\".<br \/>\n\u2013 \u201cOne time\u201d \u2013 when the preset condition is reached, the scene will be activated only once. The \u201cWHEN\u201d condition must be repeated to reactivate the scene. If you enter an additional time in the \"Condition is valid\" field, the scene will not start until the \"WHEN\" state has existed for at least that amount of time.<br \/>\n\u2013 \u201cRepeatedly\u201d \u2013 the status \u201cWHEN\u201d is continuously asked every full minute. And if the \u201cWHEN\u201d state is not changed, all set \u201cDO\u201d actions are also requested every minute.<br \/>\n\u2013 \u201cOn any change\u201d \u2013 This condition is mainly used to monitor temperature or power consumption. If this condition type is selected as the X value, it will always activate the same scene if the preset conditions are met.<br \/>\nExample:<br \/>\n(WHEN) Shelly EM detects more than 15W, (DO) send a notification<br \/>\nIn this case, every time Shelly EM detects energy consumption above 15 W (&gt; 15 W), the scene is triggered and the device sends a notification to the application, thus also to the user.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-459\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-459\"\r\n                data-id=\"post-459\" \r\n                data-item=\"hfaq-post-459\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">What's the difference between Shelly Plug and Shelly Plug S devices?<\/div><\/div><div id=\"accordion-content-post-459\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-459\"\r\n                style=\"background:transparent;\"><p>Shelly Plug has a 16A relay, whereas Shelly Plug S has a 12A relay with a built-in temperature sensor, which controls the temperature of the PCB.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-460\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-460\"\r\n                data-id=\"post-460\" \r\n                data-item=\"hfaq-post-460\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">How much power do Shelly devices consume?<\/div><\/div><div id=\"accordion-content-post-460\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-460\"\r\n                style=\"background:transparent;\"><p>If the relay is turned on, &lt;1 W<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-461\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-461\"\r\n                data-id=\"post-461\" \r\n                data-item=\"hfaq-post-461\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Is it possible to control 2 devices simultaneously, if there is no physical connection between them?<\/div><\/div><div id=\"accordion-content-post-461\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-461\"\r\n                style=\"background:transparent;\"><p>The devices can be controlled via <strong>HTTP Commands<\/strong> \u2013 https:\/\/shelly.cloud\/documents\/developers\/ddd_communication.pdf <strong>or through app scenes.<\/strong><\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-465\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-465\"\r\n                data-id=\"post-465\" \r\n                data-item=\"hfaq-post-465\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">I have an air conditioner. Can I use a Shelly relay to turn it on\/off from afar?<\/div><\/div><div id=\"accordion-content-post-465\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-465\"\r\n                style=\"background:transparent;\"><p>We do not recommend using relays for the switching of air conditioner units.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-466\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-466\"\r\n                data-id=\"post-466\" \r\n                data-item=\"hfaq-post-466\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Can I use shelly sensors outdoors?<\/div><\/div><div id=\"accordion-content-post-466\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-466\"\r\n                style=\"background:transparent;\"><p>Our sensors cannot be installed outdoors, because they don't have the appropriate dust\/water protection for outdoor use.<\/p>\n<div id=\"gtx-trans\" style=\"position: absolute;left: 80px;top: 38px\">\n<div class=\"gtx-trans-icon\"><\/div>\n<\/div>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-467\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-467\"\r\n                data-id=\"post-467\" \r\n                data-item=\"hfaq-post-467\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Can I use an external power source for Shelly H&amp;T devices?<\/div><\/div><div id=\"accordion-content-post-467\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-467\"\r\n                style=\"background:transparent;\"><p>If you want to power your H&amp;T device using an external power source, you can do so by purchasing a MicroUSB dongle through our webstore.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-468\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-468\"\r\n                data-id=\"post-468\" \r\n                data-item=\"hfaq-post-468\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">What happens if my internet cuts off? Will my Shelly EM\/3EM still save data and report energy consumption?<\/div><\/div><div id=\"accordion-content-post-468\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-468\"\r\n                style=\"background:transparent;\"><p>Yes, the devices have an in-built storage where it records data incase of an internet outage. The data can be downloaded at any time in .csv format.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-469\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-469\"\r\n                data-id=\"post-469\" \r\n                data-item=\"hfaq-post-469\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Can I use rechargeable 3.7V CR123A batteries for my Shelly H&amp;T\/Shelly Flood?<\/div><\/div><div id=\"accordion-content-post-469\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-469\"\r\n                style=\"background:transparent;\"><p>Battery voltage has to be exactly 3V. Using higher voltage batteries will damage the device.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-470\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-470\"\r\n                data-id=\"post-470\" \r\n                data-item=\"hfaq-post-470\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">I can't connect to the Shelly network. What should I do?<\/div><\/div><div id=\"accordion-content-post-470\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-470\"\r\n                style=\"background:transparent;\"><p>Reset the device to factory settings and make sure that there are no other devices around you, that are allowed automatic connection to the Shelly network.<\/p>\n<div id=\"gtx-trans\" style=\"position: absolute;left: 76px;top: 38px\">\n<div class=\"gtx-trans-icon\"><\/div>\n<\/div>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-471\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-471\"\r\n                data-id=\"post-471\" \r\n                data-item=\"hfaq-post-471\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">How many temperature sensors can I connect to Shelly 1\/1PM using the AddOn plugin?<\/div><\/div><div id=\"accordion-content-post-471\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-471\"\r\n                style=\"background:transparent;\"><p>You can connect a maximum of 3 x DS18B20 temperature sensors or 1 x DHT22 sensor.<\/p>\n<div id=\"gtx-trans\" style=\"position: absolute;left: 66px;top: 38px\">\n<div class=\"gtx-trans-icon\"><\/div>\n<\/div>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-472\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-472\"\r\n                data-id=\"post-472\" \r\n                data-item=\"hfaq-post-472\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">How do I use Amazon Alexa to control my Shelly devices?<\/div><\/div><div id=\"accordion-content-post-472\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-472\"\r\n                style=\"background:transparent;\"><p>To begin, open your Alexa app and go to the skills tab. Then type \u201cShelly Cloud\u201d in the search field, click on it and press \u201cEnable skill\u201d. If the Shelly Cloud Skill is enabled, you will be automatically redirected to https:\/\/home.shelly.cloud\/ where you will need to login to your account. After logging in, use the voice assistant: \u201cAlexa, search for new devices.\u201d Your Amazon Alexa-enabled device will search for new Shelly devices.<\/p>\n<div id=\"gtx-trans\" style=\"position: absolute;left: -40px;top: -10px\">\n<div class=\"gtx-trans-icon\"><\/div>\n<\/div>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-473\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-473\"\r\n                data-id=\"post-473\" \r\n                data-item=\"hfaq-post-473\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Kuidas kasutada Google Home'i Shelly seadmete kontrollimiseks?<\/div><\/div><div id=\"accordion-content-post-473\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-473\"\r\n                style=\"background:transparent;\"><p>You need to activate the Shelly Cloud Skill option in the app. After that, you will be automatically redirected to the \u201cLogin\u201d page. Enter your Shelly Cloud account details. After that, your devices will be displayed.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-474\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-474\"\r\n                data-id=\"post-474\" \r\n                data-item=\"hfaq-post-474\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">I use Shelly 1\/1PM with temperature addon and temperature sensors. I can't see the temperature in the voice assistant apps (Alexa, Google Home). What is the problem?<\/div><\/div><div id=\"accordion-content-post-474\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-474\"\r\n                style=\"background:transparent;\"><p>The voice assistant recognizes the device only as a relay and cannot receive information from the sensors. This integration is only implemented in our Shelly Cloud app, but voice assistants like Google Home and Alexa do not support it.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-475\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-475\"\r\n                data-id=\"post-475\" \r\n                data-item=\"hfaq-post-475\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Can I send a command from one Shelly device to another?<\/div><\/div><div id=\"accordion-content-post-475\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-475\"\r\n                style=\"background:transparent;\"><p>Yes, thats possible through our DDD API - https:\/\/shelly.cloud\/documents\/developers\/ddd_communication.pdf<\/p>\n<div id=\"gtx-trans\" style=\"position: absolute;left: -138px;top: 38px\">\n<div class=\"gtx-trans-icon\"><\/div>\n<\/div>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-476\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-476\"\r\n                data-id=\"post-476\" \r\n                data-item=\"hfaq-post-476\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Mis on Teval Elektroonika ja miks viivad \"osta\" lingid nende veebipoodi?<\/div><\/div><div id=\"accordion-content-post-476\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-476\"\r\n                style=\"background:transparent;\"><p>Teval Elektroonika is a distributor and reseller of Shelly products in Estonia. The Shelly.ee webpage is directly related to Teval and Shelly's products can be purchased through Teval's webpage<\/p>\n<div id=\"gtx-trans\" style=\"position: absolute;left: 1091px;top: -10px\">\n<div class=\"gtx-trans-icon\"><\/div>\n<\/div>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-477\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-477\"\r\n                data-id=\"post-477\" \r\n                data-item=\"hfaq-post-477\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Shelly Estonia webpage displays products, that are out of stock on Teval's page. Can I not buy these products?<\/div><\/div><div id=\"accordion-content-post-477\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-477\"\r\n                style=\"background:transparent;\"><p>The products are still available for order, but with a longer delivery time. If products are out of stock on Teval's webpage, it doesn't necessarily mean you can't still order them. If you find yourself in this situation, please contact our sales team at <a href=\"http:\/\/www.teval.ee\/kontakt\">www.teval.ee\/kontakt<\/a> or by calling the number <a title=\"\" href=\"tel:+3726562948\" data-original-title=\"\" aria-describedby=\"tooltip869291\">+372 6 562 948<\/a><\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-478\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-478\"\r\n                data-id=\"post-478\" \r\n                data-item=\"hfaq-post-478\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">I know for a fact that Shelly sells a product, but it's not displayed here. Can I still purchase it?<\/div><\/div><div id=\"accordion-content-post-478\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-478\"\r\n                style=\"background:transparent;\"><p>The products are still available for order, but with a longer delivery time. Shelly.ee constantly receives new products and we are actively working at filling up our warehouses with Shelly product. If you find yourself in this situation, please contact our sales team at <a href=\"http:\/\/www.teval.ee\/kontakt\">www.teval.ee\/kontakt<\/a> or by calling the number \u00a0<a title=\"\" href=\"tel:+3726562948\" data-original-title=\"\" aria-describedby=\"tooltip869291\">+372 6 562 948<\/a><\/p>\n<div id=\"gtx-trans\" style=\"position: absolute;left: -113px;top: 38px\">\n<div class=\"gtx-trans-icon\"><\/div>\n<\/div>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-514\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-514\"\r\n                data-id=\"post-514\" \r\n                data-item=\"hfaq-post-514\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">How long are the delivery times?<\/div><\/div><div id=\"accordion-content-post-514\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-514\"\r\n                style=\"background:transparent;\"><p>Products displayed as 'Out of stock' have a ~1 week delivery time. Exact time period will be specified after ordering. Products in stock will be delivered in Estonia within 2-3 workdays.<\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/article><\/section>\n<\/div><\/div>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-350","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Abi &amp; KKK - Shelly<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/shelly.ee\/en\/abi-kkk\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Abi &amp; 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